Privacy Policy

At BoilerMaster Pro Shop (“we”, “us”, or “our”), operating at www.smartboilerstore.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (credit/debit card details processed via secure payment gateways)
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us

2. How We Use Your Information

We use the information we collect in the following ways:

• To process and fulfill your boiler and accessories orders
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and protect our legal rights
• For internal business purposes such as data analysis and audits

3. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third parties who perform services on our behalf (payment processing, order fulfillment, shipping, marketing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote areas), your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security assessments of our systems
• Limited access to personal data on a need-to-know basis

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain order information for 7 years to comply with tax and warranty obligations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing of your personal data
• Objection: Object to processing of your personal data
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (if you consent to marketing cookies)

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer websites for boilers like Worcester Bosch or Vaillant). We are not responsible for the privacy practices of these external sites.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated revision date.