Welcome to BoilerMaster Pro Shop! These Terms and Conditions govern your use of our website (www.smartboilerstore.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional heating engineers, contractors, and homeowners seeking high-quality boiler solutions. You must be at least 18 years old to make purchases.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product descriptions, is the property of BoilerMaster Pro Shop and protected by intellectual property laws. Unauthorised use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We specialise in:

  • Gas Boilers
  • Electric Boilers
  • LPG Boilers
  • Oil Boilers
  • Boiler Flues & Accessories

We make every effort to display products accurately, but slight variations may occur. Technical specifications should be verified before purchase.

2.2 Professional Installation

All boilers must be installed by qualified professionals. We are not responsible for improper installation or misuse of products.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order confirmation.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary due to customs processing.

4.4 Delivery Responsibilities

You are responsible for:

  • Providing accurate delivery information
  • Inspecting goods upon delivery for visible damage
  • Reporting any issues within 3 days of delivery

5. Returns and Refunds

5.1 Return Policy

You may return eligible items within 15 days of delivery if:

  • Item is unused, uninstalled, and in original packaging
  • Proof of purchase is provided
  • Return is initiated within the 15-day window

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Installed electric boilers
  • Gas boilers where connection was attempted
  • Boiler flues/accessories showing installation signs
  • Custom/special-order items

5.3 Return Process

  1. Email [email protected] within 15 days with subject “Return Request – [Order Number]”
  2. Include order details and reason for return
  3. Wait for RMA authorization (within 2 business days)
  4. Ship item to: BoilerMaster Pro Shop Returns, 12 Lord St, Liverpool, GB L7X 1RL

5.4 Refunds

Approved refunds are processed within 10 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information when ordering.

6.2 Legal Compliance

You are responsible for ensuring products comply with local building codes and regulations.

6.3 Proper Use

All products must be used as intended by the manufacturer. Misuse voids all warranties.

7. Limitations of Liability

BoilerMaster Pro Shop shall not be liable for:

  • Consequential damages from product use
  • Issues arising from improper installation
  • Delivery delays beyond our control
  • Minor variations in product appearance

Our total liability shall not exceed the purchase price of the product in question.

8. Governing Law

These terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

10. Contact Information

For questions about these terms:

BoilerMaster Pro Shop
12 Lord St
Liverpool, GB L7X 1RL
Email: [email protected]